Real Guest Feedback and Reviews

I wanted to share how much we truly enjoyed our stay overall. The generously sized rooms made it feel comfortable and welcoming—just like home—with all the amenities we could need. Having both a delicious breakfast and dinner available was such a thoughtful touch and a huge money-saver while traveling. The staff was kind, friendly and helpful. Jennifer the manager was amazing After we checked out, I realized—with a sinking feeling—that I had left behind several important and valuable items, including cash. It was entirely my mistake, and I was bracing myself for the worst. What happened next, however, completely restored my faith in people. Her integrity and care in ensuring that everything was found and returned to us meant more than I can properly put into words. In a situation where many might have looked the other way, she chose to do the right thing without hesitation—and with such grace. What touched me even more was her refusal to accept a tip, and your genuine offer to personally take care of us on a future visit. That level of generosity and professionalism is rare, and it did not go unnoticed. Please know how deeply we appreciate this. Because of Jennifer, what could have been a very stressful and upsetting experience turned into something truly uplifting. We will absolutely be returning—and when we do, we will be asking for her.

Great hotel and experience

Chase Suites Hotel Newark / Fremont ⭐️⭐️⭐️⭐️⭐️ 10/10 — Exceptional Experience at Chase Hotel & Suites, Newark, CA My husband and I hosted our 2026 Thomas, Cotton, King family reunion at Chase Suites Hotel Newark / Fremont from July 17–19, and the experience exceeded expectations on every level. The property is exceptionally well‑maintained, with beautifully kept grounds, a pristine pool area, and thoughtfully designed spaces that support both leisure and group events. From the planning phase through the conclusion of our weekend, the staff demonstrated outstanding professionalism and hospitality. Sales Director Mark Murphy deserves special recognition — his leadership, responsiveness, and commitment to excellence played a major role in the success of our event. His team consistently went above and beyond to ensure every detail was handled smoothly. They surprised us by presenting each of the guests with a welcome gift! The vacation‑style guest suites were ideal for our out‑of‑town attendees. With generous square footage and a condo‑like layout, the accommodations provided comfort, privacy, and convenience. The availability of a full‑sized washer and dryer in the on‑site laundry room was an added benefit that many guests appreciated. For our formal program & dinner, we utilized the conference room, which offered the right blend of space, functionality, and atmosphere. Our Friday meet‑and‑greet in the downstairs gathering area was equally successful, providing a welcoming environment for casual networking and conversation. Throughout the weekend, the staff remained flexible, attentive, and solution‑oriented. With numerous hotel options throughout Silicon Valley, Chase Hotel & Suites stands out as one of the best for group events, reunions, and extended stays. Its convenient Newark location, exceptional staff, and spacious accommodations make it a top choice. We confidently rate our experience 10 out of 10 stars.