Frequently Asked Questions

Guests must provide a major credit card at check-in to secure their room charges and incidentals. All stays require a security deposit of $250. Your credit card will be authorized at check-in for the deposit. This deposit will be refunded upon checkout and room inspection.

We are committed to providing a safe and peaceful place for the well-being of our guests, visitors, and employees. As such, we strictly adhere to our NO PARTY policy.

Yes, the Chase Suite Hotel  Newark–Fremont, CA has a complimentary shuttle service to destinations within 5 miles of the hotel. Service is available between 8 AM and 5 PM only and must be pre-arranged with our Front Office staff. (This service is subject to availability). Airport transfer is not included in this service.

Cancelations made after 3 pm the day prior to arrival are subject to a fee that equals to 1-night room charge and tax. Failure to arrive and check in at the hotel will be treated as a No Show and will incur a fee that equals to 1-night room charge and tax.

Chase Suite Hotel  Newark–Fremont, CA is a non-smoking hotel. We are committed to providing a safe and healthy place for the well-being of our guests, visitors, and employees. As such, we strictly adhere to this policy. This non-smoking/vaping policy applies to all areas within 25 feet of the hotel occupied by our guests and employees. Smoking and/or vaping is permitted only in designated outdoor areas. Please ask our Front Desk for the exact location. Chase Suite Hotel will assess a fee of $250 to guests who smoke in the guest rooms.

Yes, our hotel has ADA accessible rooms located on the 1st floor with wheelchair-accessible features and physically disabled facilities.

• 32 Inch Wide Openings to Common Areas
• Accessible Guest Rooms with 32 Inch Wide Openings
• Accessible Public Restroom
• Accessible Registration Check-in Counter
• ADA Accessible Guest Room
• All doorways to and within Accessible Guest Rooms are Wheelchair Accessible
• Ground Floor Hotel Entrance
• Main Features of Hotel Accessible on Ground Floor
• On-Site Designated Accessible Parking
• People in Need of Accessible Features Can Book Accessible Rooms During The Same Time and Terms That Others Can Reserve Rooms
• Service Animals Allowed At No Additional Charge
• Staff Has Access to Information About Guest Rooms
• Van Accessible Parking
• WCAG Level 2.0 Compliant Website
• Wheelchair Accessible
• Guest Room Accessibility Features
• Toilet Grab Bars

The Chase Suite Hotel  Newark–Fremont, CA does not have elevators. Certain suites and our main meeting/event room are located on the second floor and are accessible by stairs only. There is a smaller meeting area on the first floor, and it is accessible by wheelchair.

Yes, we welcome all well-mannered dogs. Guest(s) may bring up to two (2) dogs weighing up to 30 pounds or one (1) dog weighing up to 40 pounds. A Pet Fee of $150 plus tax per pet is due upon check-in. Our pet-friendly rooms are limited, so please call the hotel in advance to secure your accommodation. A "refundable deposit" of $250 is also required during check-in. If damage occurs or excessive cleaning is needed, the hotel may charge additionally to cover the costs of repair/cleaning.

The hotel offers a free self-parking area for our guests. Please bring your vehicle information to register during check-in.  

Yes, we offer discounted weekly rates. Please call our Sales Dept. at (510) 795-1200 for more information.

We offer an outdoor swimming pool for our guests' enjoyment. An outdoor grill and a hot tub are also available for our guests to use free of charge.

For the safety of our guests, and team members, we are continuing to adhere to social distancing protocols as well as avoiding group gatherings.  As a result, we ask our guests to block a time with our Front Office to use the pool. 

Yes, we offer special rates for groups. Please call our Sales Dept. at (510) 795-1200 for more information.

Check-in begins at 3 PM, and checkout is no later than 11 AM. We additionally require that the registering guest is over the age of 21.