COVID-19 Advisory | Chase Suite HotelsUpdate: March 17, 2020
Flexible Booking Cancelation Policy:We realize that these are uncertain times, and we are committed to providing our valued guests flexible cancelation policy. As a result, we are making additional adjustments to our booking policies as outline below:
Government Mandated Restrictions:In regions affected by government-issued travel restrictions, we will continue to waive change fees and/or offer full refunds.
Existing Reservations:All reservations, even those described as Non-Refundable or Pre-Paid that are booked to stay on or before April 30, 2020, can be changed or canceled at no charge up to 48 hours before your scheduled arrival.
Online Travel Agency Reservations:To our valued guests who booked via internet such as Expedia, Booking.com and other online travel agents, they are advised to contact their booking provider for information on their policies.
Special Rates and Groups:For groups and other negotiated rates, please contact our Sales Department.
Enhanced Cleanliness Standards:In response to Novel Coronavirus, we are taking the following additional steps to ensure our guests and staff are safe.
- Guest Rooms: Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
- Public Spaces: Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, door handles, public bathrooms, tables, chairs in dining area.
- Back of House: In the spaces where associates work "behind the scenes," hotels are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, laundry area, and staff offices.